3CX AI
AI Voicemail Transcription & Summaries
AI voicemail transcription and one-line summaries - included in 3CX PRO and AI Edition. Every voicemail auto-transcribed, searchable, and emailed to you with a one-line summary.
What the email looks like
When a caller leaves a voicemail, you get an email roughly like this:
Subject: Voicemail from +61 4xx xxx xxx - Wants pricing for 25 users
Summary: Caller is the office manager at a 25-person dental practice
on the Mornington Peninsula. Wants to switch from Dialpad. Asked for
a callback this afternoon - said she'll be at the practice until 4pm.
Full transcript:
"Hi, this is Jenny from Bayside Family Dental. I'm calling to enquire
about your cloud phone systems. We've got about 25 people across two
sites and we're currently with Dialpad but it's been getting expensive
and the support has been frustrating. Could someone give me a call back
this afternoon? I'm at the practice until 4. My number is..."
[Audio attached]Triage in two seconds. Reply or call back in two minutes. No more dial-thirteen-listen-one-message-press-7-skip-press-9-delete.
Why it works
Most voicemails are 10–60 seconds long. Listening to all of them in sequence is a 5–15 minute daily tax on every salesperson, manager and consultant. Reading the transcripts cuts that to seconds. The one-line summary cuts it further.
For sales teams, the second-order effect is bigger: voicemails get actioned instead of “I’ll listen to those tonight”. Lead response times drop. Conversion goes up.
Engine choice
| Engine | Audio destination | Cost model |
|---|---|---|
| OpenAI | OpenAI cloud | $0.006/min transcription, ~$5/mo SMB usage |
| Grok xAI | xAI cloud | Similar to OpenAI |
| 3CX Transcription Engine (managed in Australia) Transcription Engine | Your GPU (in our managed infrastructure) | One-off GPU cost; no per-minute fees |
Engine deployment notes:
- Nvidia 24GB RTX GPU
- 4–6 vCPU, 24GB RAM, 20GB disk
- Debian 12, fully patched
- 3CX AI Edition with AI Edition
We provision the GPU server on our Australian cloud or your own hardware.
Use cases
- Sales - transcripts logged into CRM, voicemails triaged in seconds.
- Support - transcripts forwarded to engineers without forwarding audio.
- Reception - transcripts emailed to the right department automatically based on content.
- Executives - one-line summary tells you whether to call back urgently or tomorrow.
- Legal/medical - transcripts treated as case notes (with the 3CX Transcription Engine in our Australian infrastructure for compliance).
Frequently asked
How accurate is the transcription?
What languages does it support?
Where does the audio go?
How much does it cost?
Can I quote voicemail text in CRM?
Does it work for call recordings too?
Turn on AI voicemail transcription
It's the easiest AI win in 3CX - and it's already included in your PRO or AI Edition licence. We'll have it live for your team in under an hour.
