Save up to 80% on phone bills
3CX licensing is system-based, not per user. Pair that with our bundled Australian calling and you cut both the licence cost and the call spend that every other cloud provider pads their bill with.
Australia's 3CX Platinum Partner
The phone system Australian businesses are switching to.
Cloud-based, AI-ready, fully featured. Bundled Australian calling, Australian-based support, $0 upfront - and most customers save 40–80% against their old phone bill.
Built for businesses that need their phone system to work harder
A phone system shouldn’t be a line item you tolerate. It should be the front door to your business - the part customers and prospects touch before anyone else. Cloud Phone System Australia gives you a modern 3CX-based platform that answers, routes, records, transcribes, summarises and reports on every conversation, on every device, anywhere your team works.
AI-ready from day one
AI Receptionist, AI Personal Assistant, voicemail transcription, summaries, sentiment tracking - included with the 3CX AI Edition, deployed by Australian engineers who know how to make it work in your business.
Australian-owned, Australian-supported
Real engineers in Melbourne, real numbers, real local-business hours. No offshore Tier-1 queue, no overnight ticket bounces. When you need us, we pick up.
Why 350,000+ businesses run on 3CX
3CX is one of the world’s most-deployed business phone platforms. It’s used by the NHS, Holiday Inn, the Red Cross and 350,000+ other organisations worldwide. It’s rated 5-stars by 76% of reviewers on G2 Crowd. We’ve chosen it because it’s open, flexible and aggressively priced - and because it gives Australian SMBs and contact centres genuine enterprise capability without the enterprise price tag.
Mobile & Desktop Apps
iOS, Android, Windows, Mac and web - same number, every device.
Learn moreVideo Conferencing
Browser-based, app-free, included for every user.
Learn moreCall Recording
Compliance-grade recording with retention rules and one-click playback.
Learn moreCall Queues & IVR
Skills-based routing, hold music, auto-attendants, after-hours rules.
Learn moreLive Chat & WhatsApp
Chat with website visitors and reply to WhatsApp Business in the same app.
Learn moreCRM Integrations
Click-to-dial, screen-pop and call-logging for HubSpot, Salesforce, Zoho and more.
Learn moreAI Receptionist
24/7 OpenAI-powered call answering, screening and routing in plain English.
Learn moreMicrosoft Teams
Direct Routing - make Teams the front-end and 3CX the PBX engine.
Learn moreWant a recommendation before you book a call?
Our qualification wizard maps your team size and feature needs to the right 3CX edition and tier - three minutes, no obligation. Then we'll come back with your custom monthly quote within one business day.
Switching from another phone system?
Most of our new customers come from 8×8, RingCentral, Microsoft Teams Calling, Dialpad, Cisco Webex, NEC, Mitel, Avaya, LG or Samsung. We’ve migrated all of them. We port your numbers, run both systems in parallel through the cutover, and decommission the old gear after you’ve signed off.
Industries we know inside out
What our customers say
"The cutover was the smoothest IT project we've run. We were live in a week and the bill dropped by more than half."
Michael Hunter
Operations Manager
"Zero upfront, no add-on creep, and when we add staff we just add an extension. Exactly what we wanted."
Amanda Johnstone
Practice Manager
"Our reception now runs 24/7 - the AI Receptionist handles after-hours calls and books the morning follow-ups before we get in."
Angela Charlton
Director
Common questions
What is 3CX?
3CX is an open-platform business phone system used by over 350,000 organisations worldwide. It delivers calls, video meetings, live chat, SMS and WhatsApp from a single browser, desktop or mobile app - and runs in the cloud, on a server in your office, or on a private VPS. 3CX licensing is system-based (not per user) with generous user ratios - a single system for up to 40 users on PRO. Cloud Phone System Australia delivers it as a fully-managed monthly service.
Are you Australian-based?
Yes. Cloud Phone System Australia Pty Ltd is based in Croydon, Victoria. Our engineers, account managers and support team are all in Australia, on Australian time, and our hosting infrastructure runs in Australian data centres.
How does Cloud Phone System Australia price its service?
We sell 3CX as a fully-managed per-user-per-month service - one fixed monthly invoice covers the 3CX licence, Australian calling, hosting, SIP trunking, number porting, day-to-day MACs, phone provisioning and Australian-based support. We don't publish a public rate card because the right price depends on your team size, real call concurrency and feature mix. A 20-minute discovery and we'll come back with your custom monthly number.
Can we keep our existing phone numbers?
Yes. We handle local-number porting (LNP) from your current provider as part of every project. Most ports complete in 5–15 business days. We keep both the old and new system running in parallel through the cutover so you don't miss a call.
What's included in 'AI-ready'?
Customers on the 3CX PRO edition get AI voicemail transcription and summaries. The 3CX AI Edition adds an AI Receptionist (OpenAI-powered call greeting, routing, and screening, 24/7), AI Personal Assistants for executives, AI sentiment tracking for contact centres, and advanced AI-driven reporting. We help you turn each feature on as your business is ready.
Do I need to buy new handsets?
Probably not. 3CX runs in the browser, on Windows, Mac, iOS and Android - most customers start on softphones and mobile apps and add desk handsets only where they're genuinely needed. If you do want handsets, we'll spec, supply and provision Yealink, Fanvil, Snom or Polycom devices and ship them auto-configured to plug in and ring.
How fast can we go live?
A 10–40 user business is typically live within 5–10 business days from kick-off. Larger sites with contact-centre queues, CRM integrations or multi-site routing take 3–6 weeks. We scope the timeline before you sign anything.
Ready to see what 3CX can do for your business?
Talk to an Australian 3CX engineer. We'll spec the right edition, the right hosting model and the right call plan for your team - no pressure, no scripts. Call 1300 680 824 or request a quote and we'll be in touch the same business day.
