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Migrate from Cisco

Switching from Cisco Webex / UCM to 3CX

Migrating from Cisco Webex Calling, BroadCloud or UCM/CUCM to 3CX - cut complexity and cost, add AI, keep your numbers. Australian-supported.

Get my quote Call 1300 680 824
Feature Cisco 3CX with Cloud Phone System
Pricing model Per user (cloud) or complex tiered (UCM) Per system per year
Hardware refresh Required every 5–7 years (UCM) Not required (cloud-first)
AI Receptionist Limited AI Edition
AI sentiment tracking Webex AI (add-on) AI Edition (included)
Bundled Australian SIP trunking Possible but complex Standard
Existing Cisco IP phones Locked to Cisco Many models compatible with 3CX
Australian-based support Partner-dependent

Migration steps

  1. Audit

    Inventory current Cisco environment - Webex Calling, BroadCloud, UCM/CUCM, IP phones, integrations, queues, call flows.

  2. Design

    Map Cisco features to 3CX equivalents. Identify Cisco-specific dependencies (e.g. UCCX queues, Jabber clients) and plan replacements.

  3. Build + parallel

    Provision 3CX, mirror queues/IVRs. Re-provision compatible Cisco IP phones for 3CX (most Cisco IP phones work with SIP firmware).

  4. Port + train

    Number port from carrier. Staff training on 3CX clients.

  5. Cutover and decommission

    Cutover, monitor, decommission Cisco infrastructure. Long-term: shut down UCM cluster, cancel Webex licences.

Can we keep our Cisco IP phones?
Most Cisco IP phones (7800, 8800, 9800 series and many older models) can run SIP firmware that works with 3CX. We test your specific models during discovery and re-provision them as part of deployment. Some very old or proprietary models may need replacement.
What about Cisco-specific features like UCCX, Jabber, Finesse?
UCCX maps to 3CX PRO or AI Edition queues + supervisor tools. Jabber maps to 3CX desktop and web clients. Finesse-style agent UIs map to the 3CX agent console. There's no like-for-like for every Cisco-specific feature, but the core CC functionality is covered.
How long for a UCM migration?
Highly variable. Small UCM environments (under 100 users) typically 2–4 weeks. Mid-size (100–500 users) 4–8 weeks. Larger or multi-site UCM clusters take longer. We scope properly before quoting.
What about Cisco support contracts?
Time the migration to coincide with your Cisco Smart Net (or equivalent) renewal so you don't double-pay. We help time it.

Move from Cisco to 3CX

UCM, Webex Calling, BroadCloud - we've migrated them all. Discovery, design, deploy, decommission.

Get my quote Call 1300 680 824
3CX Platinum Partner

3CX

Platinum Partner

Australia