Migrate from 8x8
Switching from 8x8 to 3CX
Migrating from 8x8 to 3CX in Australia - cut per-user fees, Australian-based support, AI features included. 5-step migration playbook, full feature comparison.
Side-by-side
| Feature | 8x8 | 3CX with Cloud Phone System |
|---|---|---|
| Pricing model | Per user per month | Per system per year |
| Annual cost for 50 users (typical) | $15,000–28,000+ | Fixed monthly bundle - talk to us |
| Australian-based support | ||
| AI Receptionist | AI Edition | |
| Bundled Australian SIP trunking | ||
| Contact-centre features included | Higher tiers only | All in PRO |
| Microsoft Teams Direct Routing | Limited |
Migration in 5 steps
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Discovery + scope
20-min discovery - confirm user count, current 8x8 plan, number list, must-have features.
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System build
Provision 3CX tenant, mirror queues and IVR, set up CRM, distribute apps.
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Port submission
Submit LNP. 8x8 typically releases Australian numbers in 10–15 business days. Both systems run parallel.
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Training and parallel run
Staff install 3CX alongside 8x8. Training delivered video or in-person.
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Cutover and decommission
Port completes; inbound flows to 3CX. 8x8 cancelled. 7 days of post-cutover monitoring.
Common questions
What about 8x8's contact-centre tier?
8x8 sells contact-centre features in higher X-Series tiers at $80–140+/user/month. 3CX PRO includes equivalent contact-centre features (queues, wallboards, supervisor tools, scheduled reports) at the standard PRO licence price - no per-agent fees. 3CX AI Edition adds sentiment tracking and AI agents. For most CC operations the cost difference is dramatic.
Will porting work cleanly from 8x8?
Yes - Australian local-number portability works regardless of carrier. 8x8 typically processes port requests in 10–15 business days. We manage the paperwork.
What about our 8x8 contact-centre integrations?
3CX has equivalent integrations: Salesforce, HubSpot, Zendesk, ServiceNow, M365, plus the open template format for anything else. We rebuild integrations during deployment so the post-cutover experience matches or improves on what you have today.
How much will we save?
Most Australian businesses leaving 8x8 save 50–80% on annual phone costs (licence + calling + add-ons). We model this against your actual 8x8 invoice during the discovery call.
Leave 8x8 cleanly
Discovery call, fixed monthly quote, port + cutover within 5–15 business days. Australian-supported, Australian-hosted, AI-ready.
