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Migrate from Microsoft Teams Calling

Switching from Microsoft Teams Calling to 3CX

Migrating from Microsoft Teams Calling to 3CX with Direct Routing - keep Teams as your client, drop per-user fees, add proper PBX features. Australian-supported.

Get my quote Call 1300 680 824

Side-by-side

Feature Microsoft Teams Calling 3CX with Cloud Phone System
Per-user fee $14–24/user/month None - system priced
Annual cost for 50 users $8,400–14,400+ Fixed monthly bundle - talk to us
Keep Teams as the client
3CX uses Direct Routing
Advanced call queues (skills-based) PRO and AI Edition
Real-time wallboards PRO and AI Edition
Supervisor listen/whisper/barge PRO and AI Edition
AI Receptionist Limited Copilot add-ons AI Edition
AI sentiment tracking AI Edition
Bundled Australian SIP trunking
Australian-based support Microsoft offshore

Migration in 5 steps

  1. Discovery

    Audit current Teams Calling setup - users, numbers, Calling Plan, queues. Quote 3CX edition + Direct Routing setup.

  2. Direct Routing build

    Configure M365 Direct Routing, install certificates, provision SBC, set up 3CX queues/IVR matching current Teams setup.

  3. Number port

    Port numbers from Microsoft Calling Plans to our Australian carrier. Most ports complete in 10–15 business days.

  4. Parallel run

    Some users on Teams Calling, some on 3CX Direct Routing. Test thoroughly.

  5. Cutover

    All users routed via 3CX. Teams Calling licences cancelled. M365 Teams licences retained.

Common questions

Will users notice the change?
Barely. The Teams app looks and works the same. Calls still happen in the Teams interface. The PBX intelligence (queues, recording, AI) happens in 3CX behind the scenes. Most users wouldn't notice the cutover without being told.
Do we keep our M365 / Teams licences?
Yes - your Microsoft 365 licences (which include Teams chat, video, presence) stay. You cancel only the Teams Phone (Calling) add-on. Most customers save $14–24/user/month per Teams user.
What about Microsoft Calling Plans we already paid for?
We work around them. If you're mid-contract, we time the migration for the renewal. Pre-paid call credits get used through the parallel period. We help you optimise the timing.
Can we still use Teams Phone numbers?
Numbers port to our Australian carrier and route via Direct Routing back to your Teams users. The number stays the same; only the carrier and PBX backend changes.
Why not just stick with Teams Calling?
If you're a small business with no queue/contact-centre needs and never plan to add AI features, Teams Calling can work. For everyone else - anyone running queues, doing real call recording, wanting AI features, or just paying for Teams Calling at scale - 3CX Direct Routing wins on cost and features.

Use Teams. Pay less. Add features.

Direct Routing setup, port management, and full PBX configuration - managed by us. Live in 10–15 business days.

Get my quote Call 1300 680 824
3CX Platinum Partner

3CX

Platinum Partner

Australia