3CX AI

AI features built into the phone system - not bolted on.

AI Receptionist answering 24/7, AI Personal Assistants screening calls for executives, voicemail transcription and summaries, real-time sentiment on contact-centre calls. Deployed and tuned by Australian engineers.

Get my quote Call 1300 680 824

What’s in the AI suite

AI Receptionist

A 24/7 OpenAI-powered virtual receptionist. Answers every inbound call, greets the caller in plain English (or 50+ other languages), understands what they need, takes a message, screens spam, books meetings, and routes to the right human when warranted. Set the rules in the 3CX Admin Console.

AI Personal Assistant

A dedicated gatekeeper for executives. Screens incoming calls against trusted-contacts, follows availability rules, takes detailed messages, blocks unnecessary interruptions. Each PA is configurable per-executive.

AI voicemail transcription & summaries

Every voicemail is automatically transcribed by AI and includes a one-line summary in the email notification. Read voicemails as text; search transcripts site-wide. Included in 3CX PRO and AI Edition.

AI sentiment tracking

Real-time AI sentiment analysis during contact-centre calls. Supervisors see live sentiment scores on every active call; threshold breaches trigger supervisor alerts so they can whisper or barge in before customers escalate. Full sentiment timeline attached to every recording for after-call review.

Choose your AI engine

3CX gives you a choice - depending on your privacy, cost and latency profile:

Engine	Hosting	Best for
OpenAI	Cloud (OpenAI)	Fastest setup, lowest per-call cost, most SMBs
Grok xAI	Cloud (xAI)	Alternative engine, similar capabilities
3CX Transcription Engine (managed in Australia)	Your GPU (in our managed infrastructure)	Audio never leaves your network - required for some regulated industries

You can mix engines per use-case. For example: AI Receptionist on OpenAI (general business) + sentiment analysis on the 3CX Transcription Engine in our Australian infrastructure (sensitive contact-centre calls).

What you need to run it

3CX PRO for AI voicemail transcription and summaries.
3CX AI Edition for the full suite (AI Receptionist, PA, sentiment).
OpenAI API account (free to set up; pay-per-use) - for OpenAI-hosted features.
Or: a 3CX Transcription Engine on an Nvidia GPU (24GB RAM, Debian 12) - for full data control. Requires AI Edition licence.

Cloud Phone System Australia handles the setup end-to-end - including provisioning the 3CX Transcription Engine in our Australian-hosted infrastructure.

How AI shows up in real businesses

Real estate office - AI Receptionist handles after-hours rental enquiries, captures property and contact details, emails the lead to the right agent overnight. Agents wake up to qualified inbound leads instead of voicemails.

Allied health clinic - AI Receptionist screens routine appointment requests against the booking system, books straight in, and only transfers complex enquiries to reception. Reception time freed up for face-to-face patients.

Contact centre - Sentiment tracking flags calls trending negative; supervisors barge in 3× more often before escalation; CSAT lifts measurably within a quarter.

Executive PA - AI Personal Assistant handles screening for two C-level executives; they get half as many unscheduled interruptions and the right ones still get through.

Frequently asked

Which AI features are in PRO vs AI Edition?

PRO includes AI voicemail transcription and summaries. AI Edition adds the AI Receptionist, AI Personal Assistant, real-time sentiment tracking, advanced AI dashboards, the Microsoft Teams Direct Routing + Power BI integrations.

Does my call audio go to OpenAI?

Only if you choose OpenAI as the engine. You can run a 3CX Transcription Engine on your own GPU instead - audio never leaves your network, and only the resulting transcript is processed downstream. Available in AI Edition with AI Edition.

Can the AI Receptionist speak Australian English?

Yes - and 50+ other languages. You can choose accent and voice. We typically default to natural Australian English for Australian customers.

How much does the AI Receptionist actually cost?

The licence cost is bundled into the AI Edition annual price. Behind the scenes, the AI engine (OpenAI by default) charges per token used. For most SMBs that's $5–30 AUD per month of OpenAI usage - your direct OpenAI bill, separate from the 3CX licence. We help you set usage budgets in the OpenAI dashboard.

How long does AI setup take?

AI voicemail transcription: 5 minutes. AI Receptionist: 30–60 minutes including writing the business brief and call routing rules. 3CX Transcription Engine: 1–2 days including GPU server build. Sentiment tracking: 15 minutes to enable, ongoing tuning of alert thresholds.

Will the AI Receptionist replace my human receptionist?

Most customers use it to extend their human receptionist - handling after-hours, overflow, spam-screening and routine bookings - not replace them. The right blend is usually 'AI Receptionist as first touch, route to humans when warranted'.

Want to see 3CX AI configured for your business?

We'll walk through the AI Receptionist, sentiment dashboards and voicemail transcription on a live demo - and tell you straight whether it'll pay back for your specific business shape.

Get my quote Call 1300 680 824

Explore the AI suite

receptionist

3CX AI Receptionist Australia | 24/7 OpenAI Call Answering

The 3CX AI Receptionist for Australian businesses - OpenAI-powered virtual receptionist that answers, screens and routes calls 24/7 in plain Australian English (or 50+ languages). Configured by Cloud Phone System Australia.

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personal assistant

3CX AI Personal Assistant Australia | Executive Call Screening

The 3CX AI Personal Assistant for Australian executives - OpenAI-powered call screening, availability-aware routing, message handling. Configured per-executive by Cloud Phone System Australia.

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transcription

AI Voicemail Transcription & Summaries | 3CX Australia

AI voicemail transcription and one-line summaries - included in 3CX PRO and AI Edition. Every voicemail auto-transcribed, searchable, and emailed to you with a one-line summary.

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sentiment

AI Sentiment Tracking for Contact Centres | 3CX Australia

Real-time AI sentiment tracking for 3CX contact centres - live sentiment scoring on every call, supervisor alerts on threshold breach, full sentiment timeline on every recording. AI Edition only.

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Want to see AI Receptionist live?

We'll spin up a demo on a real Australian phone number, configure it for your business, and walk you through every option. Talk to an engineer who deploys this every week.

Book a demo