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Migrate from RingCentral

Switching from RingCentral to 3CX

Migrating from RingCentral to 3CX in Australia - cut per-user fees, keep your numbers, deploy in days. Cost comparison, feature comparison, 5-step migration playbook.

Get my quote Call 1300 680 824

Why customers leave RingCentral

Cost. RingCentral charges $30–55 per user per month - for a 50-person business that’s AUD $18,000–33,000+ per year for the phone licence alone. We also charge per user (we deliver as a managed monthly service), but the underlying 3CX licence is system-priced and we bundle wholesale Australian calling, hosting and support into the rate - so our per-user number is dramatically lower than RingCentral’s.

Support. RingCentral support routes overseas. Australian businesses needing changes during Australian business hours get long queues and time-zone mismatches.

AI features cost extra. RingCentral’s AI features (AI Insights, etc) are add-ons billed on top of the base licence. 3CX includes AI voicemail in PRO and the full AI suite (Receptionist, PA, sentiment) in AI Edition at one price.

Add-on creep. Reporting add-ons, integration add-ons, recording add-ons, AI add-ons - RingCentral’s quote grows quarter on quarter. 3CX’s licence cost is fixed annual.

Side-by-side comparison

Feature RingCentral 3CX with Cloud Phone System
Pricing model
Massive cost shift as you grow
 Per user per month Per system per year
Annual cost for 50 users
Our managed-service bundle includes Australian calling
 $18,000–33,000+ Fixed monthly bundle - talk to us
Australian-based support
AI Receptionist included AI Edition
AI sentiment tracking AI Edition
Bundled Australian SIP trunking
Choose your hosting
Cloud Phone System Australia hosted
Microsoft Teams Direct Routing Add-on
CRM integration Add-on Included in PRO
Video conferencing Included Included (up to 100 participants)

5-step migration playbook

  1. Discovery + scope (Day 0)

    20-minute call. We confirm user count, current RingCentral plan, number list, must-have features. We quote your fixed monthly bundle and migration timeline.

  2. System build (Day 1–3)

    We provision your 3CX tenant, configure queues/IVR matching your current RingCentral structure, set up CRM integration, provision mobile/web apps for staff.

  3. Number port submission (Day 1–2, runs in background)

    We submit local-number portability (LNP) request to your current carrier. RingCentral typically releases numbers in 10–15 business days. We keep RingCentral running through this period.

  4. Parallel run + training (Day 4–10)

    Staff get the 3CX mobile/web app installed alongside RingCentral. Outbound starts flowing through 3CX; inbound still hits RingCentral until port completes. Training delivered in-person or via video.

  5. Cutover (Day 10–15)

    Port completes. Inbound calls flow to 3CX. RingCentral cancelled. We monitor for 7 days post-cutover and resolve any teething issues immediately.

Common questions

Will we miss calls during the migration?
No. We run both systems in parallel through the port window. Until the port completes, calls still hit RingCentral; after port, calls hit 3CX. There's no off-time. We've done dozens of these - it's a well-rehearsed process.
What happens to our existing RingCentral contract?
Depends on your renewal date. If you're mid-contract, RingCentral may charge a termination fee - usually worth it within 6–9 months given the cost saving. If you're near renewal, time the migration for after the contract ends. We help you calculate the right time to switch.
Can we keep our 1300 / mobile / landline numbers?
Yes - all Australian number types can be ported. Local-number portability is regulated by ACMA and works between any compliant carrier. We handle the port paperwork end-to-end.
What about our RingCentral integrations (Salesforce, HubSpot, MS Teams)?
3CX has equivalent integrations to all of them - and often better. CRM screen-pop, click-to-dial and auto-logging work identically across HubSpot, Salesforce, Zoho, M365 and Pipedrive. Microsoft Teams Direct Routing replaces RingCentral's Teams integration.
How much do we actually save?
For typical Australian businesses moving from RingCentral, total annual savings (licence + calling + add-ons) are 50–80%. We model this in the discovery call against your actual current invoice.

Ready to leave RingCentral?

20-minute discovery, full quote in 24 hours, live on 3CX in 5–15 business days. Most customers tell us they should have switched a year earlier.

Get my quote Call 1300 680 824
3CX Platinum Partner

3CX

Platinum Partner

Australia