Why 3CX

Five reasons businesses pick 3CX with CPS

1. Unbeatable price - save up to 80% per year

The single biggest reason customers switch is the bill. Per-user cloud PBXs like RingCentral and 8×8 charge $30–55 per user per month — and then stack AI add-ons, contact-centre seats and integration fees on top. The headline rate is just the starting point.

We bill per user per month too — but the rate is dramatically lower. The underlying 3CX licence is priced once at the system level rather than per seat, and Australian calling, hosting, porting and support are bundled into the same per-user rate with no add-on creep. Same billing format, very different total. Most customers save 40–80% on the phone bill.

2. One platform, no add-on stacking

3CX bundles everything most Australian businesses ever need from a phone system:

• Mobile, web and desktop apps with full PBX behaviour on every client.
• Video conferencing for up to 100 participants per meeting - included.
• Call queues, IVRs, recording, wallboards, supervisor tools, scheduled reports.
• CRM integration (Microsoft 365, HubSpot, Salesforce, Zoho and dozens more).
• Live chat, SMS, WhatsApp Business and Facebook Messenger in the same inbox as calls.
• Microsoft Teams Direct Routing if you want Teams as the client.
• AI - voicemail transcription on PRO; AI Receptionist, AI Personal Assistants and real-time sentiment tracking on AI Edition.

Every user on your plan gets the full edition - no tiered seats, no AI add-on, no contact-centre upcharges.

3. Cloud-hosted by Cloud Phone System Australia, in Australia

We host every customer’s 3CX system in Australian data centres in Sydney and Melbourne. The infrastructure is ours; the data is yours and stays onshore.

That means:

• Australian data sovereignty by default - your call recordings, voicemails and transcripts never leave Australia.
• 24/7 monitoring, weekly backups with monthly retention.
• Security patches, OS updates and 3CX version upgrades handled by us.
• Cloudflare-protected SIP signalling and redundant carriers.
• Our SIP trunks, our hosting, our support - one team accountable end-to-end.

4. Mobility - work from anywhere

Modern iOS and Android apps mean every employee has their work number on their personal device without exposing their mobile. Browser-based video for every user, with no plugin, no install, no extra licence. A Windows and Mac desktop client for the office. Corporate chat, SMS and WhatsApp all in the same app. Hot-desking for the staff who rotate desks.

5. Tried and tested

• 350,000+ organisations worldwide.
• 10,000+ certified partners (we’re a Platinum-tier partner in Australia).
• 76% rated 5-stars on G2.
• Trusted by NHS surgeries, Holiday Inn, the Red Cross, Gett Taxi, Launceston College, Burdenko Military Hospital, and tens of thousands of SMBs and contact centres globally.

What’s new - AI for everyone

3CX has shipped a genuine AI suite, not the marketing kind. On PRO edition, voicemails are transcribed and summarised by AI. On the AI Edition you also get:

• AI Receptionist - answers calls 24/7 in plain English (or 50+ other languages), greets callers, takes messages, screens spam, books meetings and routes to the right person. Powered by OpenAI, configured by Australian engineers who know your business.
• AI Personal Assistant - for managers and executives. Screens calls, checks trusted-contacts list, follows availability rules, takes messages.
• AI sentiment tracking - real-time sentiment analysis on contact-centre calls. Supervisors are alerted when sentiment drops; managers get dashboards.
• 3CX Transcription Engine (managed by us) - for businesses that want AI features without sending audio to OpenAI. Run your own engine on a GPU, keep the data on your network.
• Grok xAI and OpenAI model choice - pick the engine that suits your privacy and cost profile.

Learn more about 3CX AI →

Editions at a glance

See full Edition comparison →

Common questions