Features
Everything a modern Australian business expects from its phone system.
3CX bundles calls, video, messaging, contact-centre tools, CRM integrations and AI in a single platform. Pick what you need - the licence price doesn't change.
Core communications
Auto-Attendant & IVR | 3CX Australia
3CX auto-attendant and IVR for Australian businesses - multi-level call menus, after-hours routing, holiday handling, DTMF and voice-recognition options. Included in every edition.
Learn moreCall Recording for Australian Businesses | 3CX Compliance-Ready
3CX call recording for Australian businesses - compliance-ready, encrypted, retention rules, AI transcription. Included in every edition. Required for legal, medical, financial and contact-centre operations.
Learn more3CX Mobile Apps for iOS & Android | Business Phone on Mobile
3CX mobile apps for iPhone and Android - your business number, your call recording, your CRM, your voicemail on your phone. Without exposing your personal mobile.
Learn moreVideo Conferencing | Browser-Based, App-Free | 3CX Australia
3CX video conferencing - browser-based, no plug-in, no app, no separate licence. Included free with every 3CX edition. Up to 25 participants on PRO, 100 on PRO and AI Edition.
Learn moreVoicemail with Email & AI Transcription | 3CX Australia
3CX voicemail - voicemail to email, AI transcription and one-line summary (PRO and AI Edition), per-extension and per-queue mailboxes, after-hours rules. Included in every edition.
Learn more3CX Web Client | Browser Softphone for Business
The 3CX Web Client - make and take calls from any browser. No software install. Full PBX feature set including call queues, video, chat, screen share, voicemail and CRM popup.
Learn moreContact centre
Call Queues for Contact Centres | 3CX Australia
3CX call queues with skills-based routing, priority queues, callback option, queue announcements, position-in-queue and SLA alerts. PRO and AI Edition.
Learn moreReal-Time Reports & Call Analytics | 3CX Australia
3CX real-time call analytics and scheduled reports - call volume, queue performance, agent productivity, SLA tracking. PRO and AI Edition. Power BI and Grafana integration.
Learn moreSkills-Based Routing for Contact Centres | 3CX Australia
3CX skills-based routing matches callers to the best-fit available agent - by language, product, account tier or other criteria. PRO and AI Edition.
Learn moreSupervisor Tools: Listen-In, Whisper, Barge | 3CX Australia
3CX supervisor tools - listen-in, whisper coaching, barge into calls. Live agent monitoring for training, QA and escalation handling. PRO and AI Edition.
Learn moreReal-Time Wallboards for Contact Centres | 3CX Australia
3CX wallboards display live contact-centre metrics on big screens - queue depth, agent states, longest wait, calls answered/abandoned, SLA compliance. PRO and AI Edition.
Learn moreIntegrations
CRM Integrations: HubSpot, Salesforce, Zoho, M365 | 3CX Australia
3CX CRM integration - click-to-dial, inbound screen-pop, auto call-logging for HubSpot, Salesforce, Zoho, Microsoft 365, Pipedrive, Freshdesk and more. PRO and AI Edition.
Learn moreMicrosoft Teams Direct Routing with 3CX | Australia
3CX Microsoft Teams Direct Routing - keep Teams as your client, use 3CX as your PBX. Full call queues, IVR, recording, CRM and AI on Teams numbers. Cloud Phone System Australia configures end-to-end.
Learn moreMessaging
Facebook Messenger Integration in 3CX | Australia
Handle Facebook Messenger conversations in 3CX - same client as calls, SMS, WhatsApp and live chat. Queue routing, multi-agent, CRM logging. PRO and AI Edition.
Learn moreLive Chat Widget for Your Website | 3CX Australia
The 3CX live chat widget drops onto your website - visitors chat or click-to-call your team directly. Free with every 3CX edition. AI chat available on AI Edition.
Learn moreBusiness SMS in 3CX | Text Customers from Your Phone System
Send and receive business SMS from inside 3CX - same number as your business calls. Two-way text in the same app. Templates, queues, CRM logging. PRO and AI Edition.
Learn moreWhatsApp Business in 3CX | Australia
WhatsApp Business integrated into 3CX - receive and reply to WhatsApp messages in the same app as your calls. Route to queues, log to CRM, included in PRO and AI Edition.
Learn moreWant a feature-by-feature walkthrough?
Book a 30-minute discovery call. We'll demo the features that matter to your business and stop where you stop being curious. No script.
