Messaging
Business SMS in 3CX
Send and receive business SMS from inside 3CX - same number as your business calls. Two-way text in the same app. Templates, queues, CRM logging. PRO and AI Edition.
Why business SMS still wins
SMS has the highest open rate of any business communication channel (98%, typically within 3 minutes). It’s still the default for appointment reminders, two-factor codes, delivery updates, and after-hours follow-ups. Australian customers reply to a text faster than an email - most of the time.
What 3CX SMS does
- Two-way conversations - outbound and inbound messages stitched into one thread.
- Templates - pre-canned replies for common scenarios (booking confirmation, “we’ll call back”, “ticket received”).
- Queue routing - inbound SMS routes to a queue the same way calls do.
- Multi-agent - multiple agents can work the same business SMS number.
- CRM logging - every message attached to the contact record.
- Bulk send - for campaigns and broadcast notifications (with consent).
Compliance
Bulk SMS to Australian recipients requires:
- Express or inferred consent from the recipient (Spam Act 2003).
- Sender identification clearly in the message.
- Unsubscribe mechanism in every commercial message.
We provide template language and ensure your sending workflow stays compliant.
Common questions
Can I use my existing business number for SMS?
Most Australian business numbers can be SMS-enabled. Mobile numbers and 1300/1800 numbers can typically receive SMS; landlines depend on the carrier. We confirm during the discovery call.
What about bulk SMS campaigns?
Supported - but consider Spam Act compliance. Recipients must have consented, opt-out instructions must be included, sender must identify clearly. We provide template language that meets these requirements.
Can SMS replies route to agents?
Yes - inbound SMS replies arrive in 3CX and route via queues like a call. Agents handle them in the same client. Conversation history persists per contact.
What's the cost per message?
Bundled in the Australian calling plan we wrap around your 3CX deployment. We'll quote your specific monthly volume during the discovery call.
Send and receive SMS from your phone system
We SMS-enable your business number, set up templates, route inbound to your queues. Live in days.
