Messaging
Facebook Messenger Integration in 3CX
Handle Facebook Messenger conversations in 3CX - same client as calls, SMS, WhatsApp and live chat. Queue routing, multi-agent, CRM logging. PRO and AI Edition.
What it does
- One inbox - calls, Messenger, WhatsApp, SMS and live chat in the same agent UI.
- Queue routing - Messenger conversations route by skill, priority or simple round-robin.
- Multi-agent - multiple agents work the same Facebook Page without stepping on each other.
- CRM logging - every conversation pushed to the CRM record.
- Escalation - agent can call or video the customer back if their phone number is available.
Use cases
- Retail and ecommerce - pre-purchase questions, order status, post-sale support.
- Hospitality - booking enquiries, room availability, special requests.
- Real estate - property enquiries from Facebook listings.
- Local services - quote requests, scheduling.
Common questions
Which Facebook Pages can connect?
Any Facebook Business Page you administer. Connect via Facebook Business Manager - the standard Meta authorisation flow. Multiple Pages can connect to one 3CX system if you run separate brands.
Can the AI Receptionist handle Messenger?
Yes - on the AI Edition, the same AI Agents that answer calls can answer Messenger. Configure once, deploy across channels.
Does Messenger work with my CRM?
Yes - Messenger conversations log to CRM the same way calls do (HubSpot, Salesforce, Zoho, M365, etc).
Add Facebook Messenger to your phone system
We connect your Page to 3CX, configure routing to your queue, and train agents. Live in a day.
