Contact centre
Real-Time Wallboards for Contact Centres
3CX wallboards display live contact-centre metrics on big screens - queue depth, agent states, longest wait, calls answered/abandoned, SLA compliance. PRO and AI Edition.
Why wallboards work
Contact centres run on momentum. When the team can see the queue building, they pick up the pace; when SLA is being smashed, morale lifts. A well-designed wallboard is a $200 display that pays for itself in the first week through faster pickups and lower abandons.
Standard layout we deploy
| Tile | Metric | Update |
|---|---|---|
| Queue depth | Calls waiting now | Live |
| Longest wait | Oldest caller in queue | Live |
| Agent states | Available / on call / idle | Live |
| Today’s calls | Answered vs abandoned | 60 sec |
| Abandon rate | % abandoned today | 60 sec |
| SLA compliance | % answered within target | 60 sec |
| Avg handle time | Today vs 7-day avg | 60 sec |
| Top performer | Most calls today | 60 sec |
Common questions
What metrics show on a wallboard?
Queue depth (calls waiting), longest current wait, agents available, agents on call, agents idle, calls answered today, calls abandoned today, abandon rate, average wait time, average handle time, SLA compliance percentage. You can customise per board.
Where do wallboards display?
Any modern browser - Smart TV via Chromecast/AirPlay, dedicated monitor on a Raspberry Pi, supervisor laptop. We've deployed wallboards on everything from $35 Raspberry Pis to professional 55-inch wall displays.
Can I have different wallboards for different teams?
Yes. Sales queue wallboard, support queue wallboard, after-hours wallboard - each customised to the metrics that matter to that team.
Are alerts available?
Yes - wallboards can flash red on SLA breach and trigger an email/SMS/Teams alert to the queue manager.
Want wallboards on your contact-centre floor?
We'll design the layout, configure the metrics, and supply the displays if you'd like. Live wallboards on day one of your deployment.
