Industry
3CX for Hospitality
3CX for Australian hospitality - hotel PMS integration (Mitel, Fidelio), restaurant booking lines, multi-site groups, AI Receptionist handling reservations 24/7.
Pain points we solve
- Missed reservations - phone rings during dinner service; no answer.
- International language gap - receptionist doesn’t speak guest’s language.
- Multi-site duplication - each property running its own PBX hardware.
- WhatsApp bookings in a separate inbox - handled by a different team.
- Wake-up call coordination - manual on legacy PMS.
What we deploy for hospitality
- AI Receptionist for 24/7 booking enquiries in 50+ languages
- PMS integration (Mitel, Fidelio for hotel; Cloudbeds, Opera via API)
- WhatsApp Business + SMS in unified inbox
- Multi-site number routing
- Queue routing for reservations teams
- Voicemail-to-email with AI transcription
- Call recording for service-quality monitoring
- Microsoft 365 / Outlook integration
Recommended edition
3CX PRO for most hospitality businesses. AI Edition if you want the AI Receptionist handling after-hours and international reservations.
Common questions
Does 3CX integrate with my PMS?
Mitel and Fidelio integrations are available on PRO right-sized+ for hotel-specific functions (wake-up calls, room-status, billing). For other PMS systems (Cloudbeds, RMS, Opera, SiteMinder), we integrate via API for booking/contact data.
AI Receptionist in multiple languages?
Yes - 50+ languages. Critical for Australian hospitality dealing with international guests. AI Receptionist auto-detects language or offers a 'press 1 for English' menu and routes accordingly.
Multi-site hotel groups?
One central 3CX system handles multiple properties. Each property has its own number; calls route by property. Group-level reservations team picks up overflow.
What about WhatsApp bookings?
Yes - WhatsApp Business is integrated. International guests booking via WhatsApp (the dominant channel in many markets) arrive in the same agent inbox as calls and other channels.
Phone system for hospitality
From single restaurants to multi-hotel groups - we configure 3CX for Australian hospitality with PMS integration, language routing and 24/7 reservation capture.
