Migrate from Dialpad
Switching from Dialpad to 3CX
Migrating from Dialpad to 3CX in Australia - cut per-user fees, Australian support, comparable AI features at lower total cost.
| Feature | Dialpad | 3CX with Cloud Phone System |
|---|---|---|
| Pricing model | Per user per month | Per system per year |
| AI Voice Intelligence | Included | Equivalent AI in PRO (voicemail) + AI Edition (Receptionist, sentiment) |
| Australian-based support | Limited | |
| Australian data centres | ||
| Bundled Australian SIP trunking | ||
| Contact-centre features | Higher tiers | PRO and AI Edition |
Migration steps
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Discovery
Audit current Dialpad setup. Quote 3CX edition and bundle.
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Build
Provision 3CX, mirror Dialpad's queues, IVR and routing rules.
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Port
LNP from Dialpad's carrier. 10–15 business days typically.
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Parallel run
Staff use both clients during the port window.
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Cutover
Port completes, Dialpad cancelled, 3CX takes over.
Will we lose AI capabilities?
No - 3CX AI Edition matches or exceeds Dialpad's AI Voice Intelligence for the use cases that matter (AI Receptionist, voicemail transcription, sentiment tracking, speaker diarization). The capabilities are comparable; the pricing model is dramatically different.
How do you handle Australian support better than Dialpad?
Cloud Phone System Australia is Australian-based - engineers in Melbourne, Australian business hours, Australian phone number, Australian after-hours critical-incident cover. Dialpad's support is generally US-centric.
Migration timeline?
5–15 business days end-to-end including port. We run both systems in parallel through the cutover.
Move from Dialpad to 3CX
Lower cost, Australian support, Australian data, AI included. Discovery in 20 minutes.
