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Migrate from NEC

Switching from NEC to 3CX

Replace your aging NEC SV9100, SV8100 or SL2100 PBX with cloud 3CX. Keep numbers, modernise the user experience, eliminate hardware refresh costs.

Get my quote Call 1300 680 824
Feature NEC 3CX with Cloud Phone System
Architecture On-prem hardware Cloud (Cloud Phone System Australia hosted)
Hardware refresh Every 5–7 years Not required
Mobile apps Add-on, limited Native iOS + Android
AI features None / limited AI voicemail (PRO) + AI suite (AI Edition)
Video conferencing Not standard Included free
WhatsApp / SMS / live chat Not standard Included
Australian-based managed support Partner-dependent

Migration steps

  1. Audit

    Inventory NEC platform model, handset count, number list, call flows, integrations.

  2. Design + handset plan

    Determine which NEC handsets can be repurposed (rare with NEC) vs replaced. Quote replacements if needed.

  3. Build + port

    Provision 3CX, mirror call flows. Submit number port to Australian carrier. Most NEC customers have NEC numbers held by a carrier (Telstra, Optus, etc) - port from there.

  4. Cutover weekend

    Typical pattern: parallel run, then weekend cutover when call volume is lowest. Decommission NEC on Monday.

  5. Recycle NEC hardware

    We dispose of or recycle decommissioned NEC equipment per Australian e-waste regulations.

Can my NEC handsets work with 3CX?
Generally no. NEC proprietary handsets typically don't run standard SIP. We replace with auto-configured Yealink, Fanvil, Snom or Polycom IP phones - comparable or better hardware at a fraction of the price of NEC replacements. Some newer NEC SIP-native handsets may work; we test during discovery.
How much is the handset replacement?
Quality SIP handsets (Yealink T-series, Fanvil X-series) cost $80–250 each - far cheaper than NEC. We auto-provision them so they ship ready to plug in and ring.
What about our existing numbers?
All Australian number types port. We submit LNP to your current carrier; ports complete in 10–15 business days. We run NEC and 3CX in parallel through the port window.
Can we keep our existing call recordings?
Yes - we extract recordings from your NEC platform and archive them in 3CX (or in a separate archive store with your retention policy). Recordings created post-cutover live in 3CX natively.

Replace your NEC with cloud 3CX

Modernise without buying more hardware. Mobile-ready, AI-included, Australian-supported.

Get my quote Call 1300 680 824
3CX Platinum Partner

3CX

Platinum Partner

Australia