Migrate from Avaya
Switching from Avaya to 3CX
Replace your Avaya IP Office, Aura, or Cloud Office system with cloud 3CX. Cut per-user fees, add AI, eliminate hardware refresh cycles.
| Feature | Avaya | 3CX with Cloud Phone System |
|---|---|---|
| Pricing model | Per user + per feature | Per system per year |
| AI features | Limited | PRO (voicemail) + AI Edition (full suite) |
| Mobile apps | Add-on | Native, included |
| Video conferencing | Separate (Avaya Spaces) | Included free |
| Existing Avaya handsets | Tied to Avaya | Many 96xx/J-series support SIP firmware |
| Australian support | Partner-dependent |
Migration steps
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Audit Avaya environment
Inventory: IP Office, Aura Communication Manager, Avaya Cloud Office - version, user count, handsets, queues, integrations.
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Design
Map Avaya features to 3CX. Identify any Avaya-specific dependencies needing replacement (e.g. Avaya Contact Center features → 3CX PRO or AI Edition queues + supervisor tools).
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Build + handset reprovisioning
Provision 3CX. Many Avaya 96xx and J-series handsets support SIP firmware and can be re-provisioned for 3CX.
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Port + train
LNP from current carrier.
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Cutover + decommission
Cutover, decommission Avaya gear.
Can Avaya handsets work with 3CX?
Many can. Avaya 96xx series and J-series handsets support SIP firmware that works with 3CX. We test specific models during discovery. Older or proprietary models need replacement with Yealink, Fanvil or similar.
What about Avaya Aura?
Aura migrations are larger projects - typically 4–8 weeks for mid-size environments. The complexity is in mapping Avaya-specific features (call vectors, contact-centre integrations, custom routing) to 3CX equivalents. We scope thoroughly before quoting.
Avaya Cloud Office (with RingCentral)?
Effectively the same conversation as RingCentral. Per-user pricing, AI add-ons, overseas support. Migration follows the standard cloud-to-cloud playbook - see [Switching from RingCentral →](/migrate-from/ringcentral).
How much will we save?
Most Australian Avaya customers save 55–80% on annual total cost when moving to 3CX. We model against your actual Avaya costs during discovery.
Replace Avaya with 3CX
IP Office, Aura, Cloud Office - we've migrated all of them. Discovery, plan, deploy, decommission.
