3CX for Trades & Home Services

Pain points we solve

• Missed calls = missed jobs. Tradies under houses, on roofs, in noisy workshops.
• After-hours emergency - currently a personal mobile that’s always ringing.
• No record - customer says “you quoted $X two weeks ago”; you’ve got nothing.
• Personal mobile exposed - tradies still tied to the business after they leave.
• Office and field disconnected - admin can’t see what the tradies are doing on the phones.

What we deploy for trades businesses

• Business number on every tradie’s iPhone/Android
• Missed-call SMS auto-reply
• Queue routing - multiple tradies pick up next call
• After-hours on-call rotation (different tradie each night/weekend)
• Storm/burst overflow to multiple mobiles
• Call recording for quote and timing disputes
• ServiceM8 / Tradify / AroFlo / simPRO / Fergus integration
• Click-to-dial from the job sheet
• Bundled Australian calling plan

Real scenario

Before: One Telstra business mobile bouncing between the owner and two apprentices. After-hours emergency line was the owner’s personal number. Missed calls = lost jobs.

After 3CX PRO: Business number routes to the queue (all three) during the day; after-hours rotates between the three nightly. Missed calls get an auto SMS: “Sorry we missed you - what suburb and what’s the issue? We’ll get back fast.” About 80% reply and continue the conversation by text. Calls log to ServiceM8 so the office sees who quoted whom. Owner’s personal mobile no longer rings at 11pm. Monthly cost: $80 lower than the old Telstra plan.

Recommended edition

3CX PRO for most trade businesses. PRO gives you the CRM/job-management integration, advanced queues and AI voicemail transcription - the features that move the needle for field-based teams.

Common questions