Case study

Medical Practice Case Study

[Placeholder] Multi-site medical practice case study - AI Receptionist for booking handling, reception relief, 7-year recording retention.

Placeholder - real customer story coming soon

Placeholder case study. Specific customer details pending consent. The shape of this engagement is typical of CPS medical-practice deployments.

[Content draft pending customer sign-off]

Challenge

Reception swamped during Monday morning rush; ~25% of morning calls abandoned. After-hours service costing $1,200/month. Aging on-prem PBX with limited recording retention.

Solution

3CX AI Edition with AI Receptionist booking integration to HotDoc, skills-based reception queue for non-routine calls, 7-year encrypted recording retention in Australian data centre, multi-site number routing across 3 clinics.

Results

Peak reception workload reduction - 60%

After-hours service cost saving - $1,200/mo cancelled

Defence-medical compliance audit - Passed first time

Phone system for medical practice

We deploy 3CX in GPs, specialists, allied health and dental groups across Australia. We know the workflows, compliance and booking systems.

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