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This placeholder records the shape of a typical CPS real estate engagement. Specific named customer case studies are published with customer consent - talk to us about reference accounts during your discovery call.

Case study

Real Estate Case Study

[Placeholder] Real estate agency case study - multi-office 3CX deployment, after-hours capture, agent mobile-first workflow.

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Placeholder case study. Specific customer details pending consent. The shape of this engagement is typical of CPS real estate deployments.

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Challenge

Reception covered 9–5 only; after-hours rental enquiries (which arrive 60%+ of the time) went to a generic voicemail with single-digit return rate. Agents using personal mobiles for client calls. No CRM integration. Multi-office reception fragmented.

Solution

3CX PRO deployment across two offices, mobile apps for every agent, AI Receptionist for after-hours enquiry capture, CRM integration with their existing real estate CRM, port of all numbers from Telstra.

Results

After-hours conversion rate - <10% → 35%

Monthly phone bill reduction - 55%

Deployment time - 8 business days

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