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Migrate from Telstra TIPT

Switching from Telstra TIPT to 3CX

Migrating from Telstra TIPT (Telstra IP Telephony) to 3CX in Australia - escape Cisco BroadWorks complexity, drop per-user creep, add AI, port your numbers. Cost comparison, feature comparison, 5-step migration playbook.

Get my quote Call 1300 680 824

Why customers leave Telstra TIPT

Seat-type pricing stacks fast. TIPT bills per user, per seat type. Connect, Standard and Executive seats all have different feature sets and price points; admins quickly end up paying for the highest tier across the board to avoid feature-bingo. Add Telstra Contact Centre licences, Webex licences and integration engineering on top, and the effective per-user rate gets very high. 3CX is a single edition per system - every user gets the full feature set.

Cisco BroadWorks underneath. TIPT is built on Cisco BroadWorks (formerly BroadSoft). It’s reliable but rigid, the admin experience is dated, and changes that should take five minutes (queue tweaks, IVR changes, new extension) often need a Telstra change request. 3CX is browser-administered and self-service for moves/adds/changes - or hand them to us and they’re included in the bundle.

Telstra carriage lock-in. TIPT calling and inbound trunking are Telstra. There’s no shop-around. The Cloud Phone System Australia managed bundle includes Australian SIP trunking at competitive rates.

Contact-centre as a separate product. Skills-based routing, wallboards, supervisor listen/whisper/barge, callback-from-queue - these are Telstra Contact Centre features, billed separately on top of TIPT. 3CX PRO bundles them into the single licence.

No AI suite. AI Receptionist, AI Personal Assistant and live sentiment tracking are 3CX AI Edition features with no TIPT equivalent.

Enterprise-queue support. TIPT support flows through Telstra’s enterprise queue. We give you a named engineer and a direct phone number.

Side-by-side comparison

Feature Telstra TIPT 3CX with Cloud Phone System
Pricing model
No seat tiers - every user gets the full edition
 Per-user seat types (Connect / Standard / Executive) + Telstra carriage Per user per month, everything in one rate
Choice of calling carrier Telstra only Bundled Australian SIP trunking
Australian-based managed support Telstra enterprise queue Dedicated Cloud Phone System Australia engineers
Underlying platform Cisco BroadWorks (BroadSoft) 3CX - modern, browser-administered
Advanced call queues (skills routing, callback option) Telstra Contact Centre add-on Included in PRO
Real-time wallboards Add-on / separate product Included in PRO
AI Receptionist AI Edition
AI sentiment tracking AI Edition
AI voicemail transcription Included in PRO and AI Edition
Microsoft Teams Direct Routing Add-on / engineered separately
CRM integration breadth Limited / engineered M365, HubSpot, Salesforce, Zoho, Pipedrive and more
Video conferencing Separate (Webex) Included (up to 100 participants)

5-step migration playbook

  1. Discovery + scope (Day 0–2)

    Discovery call. TIPT estates are usually larger than typical SMB cloud PBX - we capture user count by site, current seat-type mix (Connect/Standard/Executive), inbound number ranges (geographic + 1300 / 1800), contact-centre setup, integrations and current Telstra agreement end date. We quote your fixed monthly bundle and migration timeline.

  2. System build (Day 3–10)

    We provision your 3CX tenant in our Australian data centres, model your TIPT call flows, IVRs and queues in 3CX, set up CRM integration, prepare Teams Direct Routing if Teams is part of the picture, and provision mobile, desktop and web apps for staff.

  3. Number port submission (Day 5–10, runs in background)

    We submit LNP requests to Telstra. Telstra's port-out process for TIPT numbers is well-defined but methodical - typical timeframe is 10–15 business days for geographic numbers, longer for 1300 / 1800 and very large ranges.

  4. Parallel run + training (Day 10–20)

    Staff install 3CX clients alongside TIPT. Outbound starts on 3CX; inbound continues on TIPT until the port completes. Training delivered per site - end-user, supervisor and admin tracks.

  5. Cutover and decommission (Day 20–40)

    Port completes. Inbound calls flow to 3CX. TIPT seats and Telstra Contact Centre licences cancelled in line with your Telstra agreement. We monitor for 7 days post-cutover and run a structured 30-day handover before exit.

Common questions

Can we keep our existing Telstra numbers?
Yes. Telstra-issued geographic, mobile, 1300 and 1800 numbers can all be ported under the ACMA's Local Number Portability framework. Large TIPT estates can have hundreds or thousands of DIDs - we handle the LNP paperwork end-to-end and manage the port in tranches if needed to keep risk low.
What about our Telstra enterprise agreement?
TIPT is usually contracted on multi-year enterprise agreements with structured exit terms. Common path: model the saving against your remaining commit, time the cutover for either the renewal date or accept the early-exit cost if the saving covers it in under 9–12 months. We do this maths against your actual invoice in the discovery.
Will the migration disrupt our contact centre?
No. Contact-centre cutovers are the highest-risk part of any TIPT migration, so we plan them carefully. Standard pattern: provision the new 3CX contact-centre setup, mirror your queue logic and skills routing, run agents on both systems for a controlled period, then cutover queue-by-queue rather than all at once. Most contact-centre migrations complete inside the 4–8 week window with zero abandoned-call spikes.
We use Telstra Contact Centre / Webex - what happens to those?
Both get replaced. 3CX PRO covers the standard contact-centre features (skills-based routing, wallboards, supervisor listen/whisper/barge, callback option, scheduled reports). AI Edition adds sentiment tracking. Video conferencing is included in 3CX, so Webex is no longer required. We cancel those services in line with their own contract terms.
What about Microsoft Teams integration?
3CX supports Microsoft Teams Direct Routing natively - Teams stays the client your users see, 3CX is the PBX behind it. Cleaner than the standalone TIPT-to-Teams engineering, and the AI features (Receptionist, sentiment, transcription) work transparently behind the Teams client.
How much will we actually save?
Most TIPT customers save 40–60% all-in. Bigger savings come from collapsing TIPT Connect/Standard/Executive seats into a single PRO or AI Edition rate, dropping Telstra Contact Centre licences, retiring Webex, and consolidating Telstra calling into the managed-service bundle. We model the exact number in the discovery call.

Ready to leave Telstra TIPT?

20-minute discovery, full quote in 24 hours. TIPT migrations are usually larger than typical SMB cloud PBX moves - we'll talk through the right cutover plan and timing against your Telstra agreement.

Get my quote Call 1300 680 824
3CX Platinum Partner

3CX

Platinum Partner

Australia