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3CX AI Edition

3CX AI Edition Australia

3CX AI Edition for Australian businesses - AI Receptionist, AI Personal Assistant, real-time sentiment tracking, advanced AI-driven reporting, 3CX Transcription Engine (managed by us). Built for contact centres, enterprises and AI-first SMBs.

Get my quote Call 1300 680 824

Designed for high-call environments

The AI Edition is the cost-effective, market-leading 3CX solution within one secure platform - tailored for organisations where continuous operations, advanced integrations and specialised call management are critical. With AI transcription, speech diarization and cloud-or-GPU-based processing, AI Edition delivers next-gen communications: core phone-system features plus AI-powered transcription, AI Agents, advanced call-centre capabilities, and global-enterprise features - at one annual price per system, everything included.

No telco experience required. No surprise add-ons. No hidden add-ons or external APIs.

What the AI suite actually does

AI Receptionist - 24/7 OpenAI-powered call answering

Your AI Receptionist greets every inbound caller naturally, in plain English (or Greek, Spanish, German, French, or 50+ other languages). It collects what the caller needs, screens spam, takes messages, books meetings, and routes the call to the right human when it’s needed. Set the rules in the Admin Console: when does it answer? Who does it escalate to? What does it do after hours?

More on AI Receptionist →

AI Personal Assistant - for executives

Designed for managers, partners and directors. Screens incoming calls against trusted-contacts and availability rules, takes messages, blocks unnecessary interruptions, lets the right calls through. Quieter than asking an assistant; cheaper than hiring one.

More on AI Personal Assistant →

AI sentiment tracking - real-time

Live caller sentiment scored every few seconds during contact-centre calls. Supervisors see a real-time sentiment dashboard for every active call. Threshold breach triggers supervisor alerts so they can whisper or barge before the customer escalates. Full sentiment timeline attached to every recording for post-call review.

More on sentiment tracking →

Speaker diarization

Multi-party calls get accurately speaker-labelled transcripts - who said what, when. Essential for legal/health/compliance recording workflows and for accurate after-call summaries on multi-stakeholder calls.

Advanced call-centre reporting

Real-time dashboards, sentiment metrics, queue performance, agent productivity, SLA tracking. Plug into Power BI, Grafana or your data warehouse via API for board-level reporting.

Choice of AI engine

You can mix engines per use-case. AI Receptionist on OpenAI; sentiment analysis on the 3CX Transcription Engine in our Australian infrastructure; voicemail transcription on Grok. Whatever balances your privacy, cost and latency needs.

Failover + high availability

Failover SIP trunks, primary/secondary system pairing, geo-redundant hosted deployments. For organisations where the phones going down is a board-level event.

Compliance-grade recording

Start/stop recording rights (for sensitive-data redaction workflows), retention-policy enforcement, recording encryption at rest, audit logging on every recording access. Meets the requirements of regulated industries.

Integrations included

How to deploy

Cloud Phone System Australia delivers 3CX AI Edition as a fully-managed service, hosted in Australian data centres. We run the infrastructure, the platform and the AI engines for you - there’s no self-host or on-prem option to manage.

Frequently asked

What's the AI Receptionist and how does it work?
The AI Receptionist is an OpenAI-powered virtual receptionist that answers your inbound calls 24/7. It greets the caller in plain English (or any of 50+ languages), understands what they need, takes messages, screens spam, routes to the right person/department, and can book meetings. Setup takes minutes - you connect 3CX to OpenAI through the Admin Console, create an Agent, write a short brief about your business, and the AI takes calls from there. Configuration sits within your encrypted 3CX environment.
How does sentiment tracking work?
During contact-centre calls, the AI analyses the live transcript and scores caller sentiment (positive/neutral/negative) every few seconds. Supervisors see real-time sentiment on their dashboard. When sentiment drops below threshold the system can alert the supervisor automatically - letting them whisper or barge into the call before the customer escalates. After the call, the full sentiment timeline is attached to the recording.
Can I keep audio off OpenAI's servers?
Yes. AI Edition supports a 3CX Transcription Engine (managed by us) that runs on your own GPU (in our managed infrastructure). All audio stays on your network - only the resulting transcript is processed for sentiment/summarisation. For regulated industries (health, finance, government, legal) this is usually the right setup.
What AI engines can I choose between?
OpenAI (cloud, fastest setup, lowest per-call cost), Grok xAI (alternative cloud engine), or the 3CX Transcription Engine running in our Australian-hosted infrastructure (audio stays in Australia). You can mix - for example use OpenAI for the AI Receptionist (low-sensitivity) and the 3CX Transcription Engine (managed in Australia) for sentiment analysis on contact-centre calls (higher sensitivity).
Who is AI Edition really for?
Three audiences: (1) mid-market and enterprise organisations running real contact centres where sentiment and AI agent-assist deliver measurable CX improvement; (2) Australian SMBs that want the AI Receptionist to handle after-hours and overflow calls without hiring a 24/7 receptionist; (3) executives wanting an AI Personal Assistant to screen calls and manage availability. Most existing PRO customers upgrade to AI Edition once they've used the AI voicemail transcription for 3–6 months and want more.
Does AI Edition cost a lot more than PRO?
There's a step up - but in context it's small. Competing per-user AI add-ons from RingCentral or 8×8 sit at $20–30 per user per month on top of the base licence; for a mid-sized team that's tens of thousands a year for AI alone. AI Edition is system-priced, so the AI suite is included once at the system level - dramatically cheaper at scale. CPS will quote PRO and AI Edition side-by-side so you can compare like-for-like.
Does AI Edition include the call-recording compliance features?
Yes - AI Edition includes start/stop recording rights (essential for sensitive-data redaction workflows in finance/health/legal), retention-policy enforcement, recording encryption at rest, and audit logging on every recording access.

Ready for AI-grade telephony?

AI Edition rewards the contact centres and mid-market organisations that actually use it. Book a 20-minute discovery and we'll show you the configuration and quote that fits your business.

Get my quote Call 1300 680 824
3CX Platinum Partner

3CX

Platinum Partner

Australia